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A place for all those who loathe AI to discuss things, post articles, and ridicule the AI hype. Proud supporter of working people. And proud booer of SXSW 2024.

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182

Company disables AI after bot starts swearing at customer (nypost.com)

submitted 1 month ago by pugsnroses77@sh.itjust.works to c/fuck_ai@lemmy.world

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A European delivery company had to disable its AI chatbot after it started swearing at a customer and admitting it was the “worse delivery firm in the world.”

Dynamic Parcel Distribution (DPD) had to turn off its AI chatbot feature after disgruntled UK customer Ashley Beauchamp managed to get it to swear at him and write a disparaging poem.

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[–] OsrsNeedsF2P@lemmy.ml 34 points 1 month ago (1 children)

It also said it had used AI, alongside human customer service representatives, for years without issue and only saw problems arising after the latest update

When you try and save face

[–] LodeMike@lemmy.today 12 points 1 month ago

Just because you hace started seeing problems doesn't mean there weren't problems until now. It's just what you see.