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The Sound Of Failure At Sonos (www.forbes.com)

submitted 3 months ago by AnActOfCreation@programming.dev to c/technology@lemmy.world

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Sonos's botched app rollout is a significant leadership failure, resulting in widespread customer dissatisfaction and technical issues that undermine its brand.
Over 100 employees were laid off, likely due to the mishandling of the app, reflecting poor leadership priorities and decisions.
Sonos now faces potential long-term damage to its customer loyalty and market confidence, with upcoming updates needing to address these issues urgently.

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[–] Telorand@reddthat.com 60 points 3 months ago (5 children)

I have a Sonos speaker, and the fact that I'm forced to use their app that still sucks has definitely caused me to look elsewhere for my next similar device.

[–] AA5B@lemmy.world 14 points 3 months ago* (last edited 3 months ago) (4 children)

What do you use the app for? I used it for initial setup and setting alarms, but haven’t tried the new app yet. I mostly use the Spotify app over airplay to play on SONOS, or Alexa

[–] Telorand@reddthat.com 23 points 3 months ago* (last edited 3 months ago) (3 children)

Because of their dumb spat with Google, I can't connect my Android devices to it via Cast. So if you use Android at all, you have to do all your searches and such through the Sonos app, which is laid out so horribly.

ETA: and I'm not buying an iPhone just so I can have a better user experience that used to work before they intentionally broke it.

[–] Asetru 14 points 3 months ago (1 children)

At least Spotify has a built in button to just select one of their speakers, so you can use that one to bypass their shitty app.

That said, I don't think you can select multiple speakers, which kind of defeats the purpose of a multi room sound system. So yeah, I haven't uninstalled their app and get annoyed as fuck every time I have to use it.

[–] Telorand@reddthat.com 13 points 3 months ago

They deserve what they get. Obviously, they didn't take consumer loyalty seriously, and now they're reaping the consequences.

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