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this post was submitted on 13 Aug 2024
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It’s long overdue. Seems like a common sense thing but it’s different than the typical type of legislation so it seems unexpected.
My mom told me about her bank “it’s impossible to get anyone on the phone anymore” and I didn’t believe it. I tried myself and wow, she was right. The fraud department, sure . Just basic customer service, though, they’d take you in circles with their robot phone menu, make you repeatedly verify your information, then just hang up on you. Pretty wild that’s how a major bank can get away with treating their customers.
Major bank is probably the problem. I've never had issues contacting a live person at our credit union, nor with any customer service at all, from resolving card issues to working with us to make a loan doable.
I definitely have problems contacting a live person with my credit union. Nobody answers their phone anymore and unless you are living nearby to go to the branch you aint getting service.