this post was submitted on 28 Jun 2024
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Tell them that creating a ticket makes it count for your metrics, so the more people don't use tickets, the less funding IT gets and your staff will get cut causing longer wait times.
People will understand that and submit tickets.
Not if emailing a dev gets your problem fixed nowish
Yeah...
You send them that back in an email telling them to submit a ticket.
If you fix it too, they're not gonna put a ticket in.