this post was submitted on 10 Aug 2024
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No the issue is that we had a second eternal September when the iPhone dropped, and since then the computer literacy of the average boomer was allowed to become what we expect out of everyone.
This guy might be a bit of an asshole, but hes got a point. It's only gotten worse since then, now that all the computers with real desktop OS's in schools have been replaced with chromebooks/iPads.
Bugs me that in all of his examples he does the thing for the user instead of having them do it while he guides them through it. I have a 'sit on my hands' rule for cases like that. But it has been a while since I've done desktop support.